Careers

Position: Director of Operations (DO)

About Palmetto Pediatrics

Palmetto Pediatrics is a leading pediatric clinic dedicated to providing exceptional care to children and their families. Our team of experienced pediatricians and healthcare professionals is committed to ensuring the health and well-being of our young patients.

Position Overview

The Director of Operations (DO) is a pivotal leadership role within SCPA to supervise all Clinic Administrators, and ensure each clinic location is delivering optimal quality, regulatory, operational and financial performance. The DO will work closely with all management team members to identify improvement opportunities and drive results through each of the Clinic Administrators. The DO will report directly to the Chief Compliance Officer.

Key Responsibilities

  • Operations: Oversee the day-to-day clinic operations at all locations.
    • Generate management and financial reports to identify variation in clinic productivity and all expense line items, to then effectively implement strategies to improve business results.
    • Work closely with the Chief Compliance Officer to ensure all clinics are survey prepared.
    • Work closely with the Director of Quality to ensure quality initiative action plans are executed
    • Work closely with the Director of Operational Support to ensure all expense lines are being managed
  • Standardization: Compare all clinics to identify variation and best demonstrated practice to help standardize processes, staffing models, supplies, medications, vaccinations, and lab utilization that leads to improved patient care, quality, service and financial outcomes.
  • Training: Meet regularly with Clinic Administrators individually and as a team to provide training, educational programs, and share best demonstrated practices.
  • Assessment: Work with all Clinic Administrators to evaluate the performance and competencies of clinical staff through assessments, observations, and feedback. Identify areas for improvement and create individualized development plans for staff members.
  • Support: Function as a resource person for all clinical staff, answering questions and providing updates on best practices and procedures.
  • Quality: Promote a culture of continuous improvement and patient-centered care.
  • Compliance: Ensure compliance with all federal, state, and local regulations, as well as accreditation standards.
  • Patient Satisfaction: Promote patient satisfaction and engagement through effective communication and patient-centered care practices.
    • Work with the Director of Operational Support to improve the patient’s journey and identify ways to improve employee satisfaction.
  • Business Development: Understand the market, competition, hospitals, referral sources to work closely with the leadership team on defense and offense strategies to build relationships, and secure patient volume and revenue at each clinic.
  • Other duties as assigned

Qualifications

  • BSN, or bachelor’s degree in healthcare administration, business or another related field (RN preferred)
  • 5 years’ experience working in healthcare
  • Multi-site operational experience required

Why Join Us?

Palmetto Pediatrics offers a dynamic and supportive work environment where you can make a significant impact on the lives of our patients and their families. We provide competitive compensation, comprehensive benefits, and opportunities for professional development and growth.

Equal Opportunity Employer

Palmetto Pediatrics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Join us in our mission to provide exceptional pediatric care.

Online Job Application

Complete the online application below.